GENERAL TERMS AND CONDITIONS
Article 1 — The Trader
1.1 These terms are used by OBLÍA, trading as OBLÍA, established in the Netherlands.
1.2 Definitions used in these terms are set out in Annex 1. The Trader’s contact and registration details are set out in Annex 2.
Article 2 — Applicability
2.1 These terms apply to every offer of the Trader and to every Agreement with a Consumer concluded through the Website.
2.2 Before the Agreement is concluded, these terms are made available electronically in a form the Consumer can store and reproduce unchanged.
2.3 Any general conditions of the Consumer are rejected.
2.4 If a provision is void or unenforceable, the remaining provisions remain in force and the void provision is replaced by a provision that stays as close as legally possible to its intended meaning.
2.5 These terms apply to Consumers. Business customers are subject to the Trader’s separate business terms.
Article 3 — Offers, product information and prices
3.1 Offers are non-binding until an Agreement is concluded, and apply while displayed and while stock lasts.
3.2 Prices include VAT. Delivery costs are stated during the ordering process and are the amount displayed at the time the order is placed.
3.3 Where a reduced price is shown, the Trader states the lowest price applied in the 30 days before the reduction.
3.4 The Trader is not bound by obvious errors or misprints. Where the Trader invokes this provision it informs the Consumer, refunds any amount paid within 14 days, and may offer the Product at the correct price.
3.5 Material and finish. The Products are made of metal and are finished and worked by hand. Finishes include anodised, powder-coated and hand-brushed finishes. Tone, sheen, grain and surface texture vary between batches and between individual items, and hand finishing produces small irregularities, minor marks and variation in colour depth. Photography and screen rendering do not reproduce metal finishes exactly. Variation of this kind is a characteristic of the material and the process and forms part of the agreed specification of the Product.
3.6 Each product page states the Product’s dimensions and, where relevant, its maximum load, whether it is for indoor or outdoor use, whether wall fixings are supplied and whether assembly is required. Full specifications and load figures are set out in the instructions supplied with the Product. This information forms part of the agreed specification.
3.7 Whether a Product is in stock or made to order, and the lead time where it is made to order, is stated on the product page.
Article 4 — Formation of the Agreement
4.1 The Agreement is concluded when the Consumer completes the ordering process and the Trader confirms the order.
4.2 Before the order is placed the Consumer is shown a summary of the order and can correct input errors by returning to the previous step.
4.3 The Consumer accepts a payment obligation by activating the order button.
4.4 The Trader confirms the order without delay by email.
4.5 The Trader may refuse an order, or cancel it before dispatch, where:
(a) the Product is unavailable; (b) payment is not authorised, is reversed, or is flagged by the payment provider; (c) the order shows objective indicators of fraud or of unauthorised commercial resale; (d) the delivery address is incomplete or lies outside the delivery countries and no collection has been arranged; (e) the Consumer or the delivery address appears on an applicable sanctions list; (f) the order was placed at an obviously erroneous price; (g) the Consumer’s previous orders show a pattern of returns that is not consistent with assessing Products, or a pattern of returns of Products with a diminished value.
4.6 The Trader applies clause 4.5 uniformly and not on the basis of nationality, residence or place of establishment.
4.7 Where the Trader cancels under clause 4.5, any amount paid is refunded within 14 days.
Article 5 — Payment
5.1 Accepted payment methods are stated during the ordering process.
5.2 Payment is due in full before dispatch.
5.3 No surcharge is applied for the use of consumer payment cards or SEPA payments.
5.4 The Products remain the property of the Trader until the purchase price and delivery costs have been paid in full.
5.5 Where a Product is made to the Consumer’s specification, the Trader may require a deposit of up to 50% of the price on conclusion of the Agreement, with the balance payable before dispatch. The deposit is set off against the price.
Article 6 — Delivery and risk
6.1 The countries the Trader delivers to are shown during the ordering process.
6.2 Delivery takes place within the period stated during the ordering process and, where no period is stated, within 30 days of conclusion of the Agreement.
6.3 If the Trader does not deliver on time, the Consumer may set a further reasonable period, on expiry of which the Consumer may terminate the Agreement and the Trader refunds all sums paid within 14 days.
6.4 Risk passes to the Consumer on receipt of the Products by the Consumer or by a third party designated by the Consumer other than the carrier. Where the Consumer engages a carrier not offered by the Trader, risk passes on handover to that carrier.
6.5 The Consumer is requested to check the Products on receipt and to report visible transport damage to info@oblia.eu within 48 hours, with photographs of the outer packaging, the carrier’s shipping label, the inner packaging and the damage to the Product.
6.6 Where delivery fails because the Consumer is absent, refuses acceptance other than by exercising the right of withdrawal, or does not collect the Products, the cost of any further delivery attempt is borne by the Consumer. Where the Products are returned to the Trader as unclaimed, the Trader offers redelivery against payment of the redelivery cost, or refunds the purchase price less the outbound and return carriage actually incurred.
6.7 The Trader may deliver in parts. Where the Trader chooses to deliver in parts, no additional delivery cost is charged. Where delivery in parts takes place at the Consumer’s request, the additional delivery cost is borne by the Consumer.
Article 7 — Right of withdrawal
7.1 The Consumer may withdraw from the Agreement within 14 days of receiving the Products, without giving reasons, except where clause 7.9 applies. Where an order is delivered in several consignments, the period runs from receipt of the last consignment.
7.2 Withdrawal is exercised through the Withdraw function on the Website, or by any other unambiguous statement to info@oblia.eu. It is sufficient that the statement is sent before the period expires.
7.3 The Consumer returns the Products to the return address within 14 days of declaring withdrawal.
7.4 Return costs and return transport. The Consumer bears the direct cost of returning the Products. The Consumer bears the risk of the return shipment until it is received by the Trader, and is recommended to use a tracked service. Where the return is lost or damaged in transit, the Trader is not obliged to reimburse the Consumer for the Products concerned.
7.5 Packaging and condition. The Consumer packs the Products so that they can be transported without damage, and is requested to use the original protective packaging where available. Damage arising from inadequate packing of the return shipment is a diminished value for which the Consumer is liable under clause 7.6.
7.6 Diminished value. The Consumer may handle and inspect the Products only as would be permitted in a shop. The Consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products. This includes, but is not limited to: (a) mounting, installing or fixing the Product, and drilling or making holes for that purpose; (b) drilling, cutting, shortening, filing or otherwise working the Product; (c) scratches, dents, marks, adhesive residue, fingerprints that cannot be removed, and damage to or discolouration of the finish; (d) loading the Product beyond its stated maximum load; (e) use of the Product outdoors, in wet areas, or otherwise outside its stated specification; (f) applying cleaning agents, polishes, oils, paints or coatings; (g) use of the Product for its intended purpose beyond what is needed to assess it; (h) missing components, fixings, protective materials or documentation; (i) damage resulting from inadequate packing of the return shipment.
Where a deduction is made, the Trader states the amount and the reason in writing, supported by photographs.
7.7 The Trader may withhold reimbursement until the Products have been received back or the Consumer has supplied evidence of having sent them.
7.8 Subject to clause 7.7, the Trader reimburses the price and the cost of the cheapest standard delivery it offers, within 14 days of being informed of the withdrawal, using the same means of payment. Supplementary costs arising from a delivery method chosen by the Consumer other than the cheapest standard delivery are not reimbursed. On partial withdrawal, the Trader reimburses the price of the returned Products and any delivery cost that would not have been incurred had those Products not been ordered.
7.9 Products made to specification. The right of withdrawal does not apply to Products made to the Consumer’s specifications or clearly personalised. This applies only to Products for which the Consumer has specified a dimension, finish, colour or engraving outside the Trader’s standard range, and only where the exclusion was stated on the product page and confirmed by the Consumer before the order was placed.
Article 8 — Conformity and guarantee
8.1 The Trader delivers Products that conform to the Agreement. Where a Product does not conform, the Consumer is entitled to repair or replacement free of charge and, where that is not carried out within a reasonable time or is refused, to a price reduction or to termination and a refund. The statutory conformity period is two years from delivery.
8.2 The Consumer notifies the Trader of a lack of conformity within a reasonable period of discovering it.
8.3 Spare fixing kits or a functional equivalent, are available for five years after a model is last supplied, on request at info@oblia.eu, subject to availability from the Trader’s suppliers.
8.4 The Trader does not offer a commercial guarantee in addition to the statutory rights in clause 8.1. No statement, description, review, publication or communication constitutes a commercial guarantee unless the Trader has confirmed it in writing as such.
8.5 Scope of the specification. The following do not constitute a lack of conformity, because they fall outside the agreed specification of the Products: (a) normal wear and tear, and the variation in material and finish described in clause 3.5; (b) marks, discolouration, corrosion or deterioration resulting from cleaning agents, polishes, coatings or treatments not specified by the Trader; (c) damage resulting from installation or assembly carried out by or on behalf of the Consumer otherwise than in accordance with the instructions supplied, except where the shortcoming results from deficiencies in those instructions; (d) failure of the wall, the substrate or the fixings, including where fixings not supplied by the Trader were used or where the fixings used were unsuitable for the substrate; (e) loading beyond the stated maximum load, or use as a step, handhold or support for a person; (f) use of the Product outdoors, in wet areas, or otherwise outside its stated specification; (g) modification, cutting, drilling, refinishing or repair of the Product by or on behalf of the Consumer; (h) damage caused by impact, dropping, transport by the Consumer, accident or misuse; (i) damage caused by third parties or by external causes.
Article 9 — Installation, safety and correct use
9.1 Some Products are designed to be mounted to a wall. Incorrect installation can cause a Product and its contents to fall, which can cause injury and damage.
9.2 Installation, and the selection of fixings suitable for the wall or substrate concerned, is the responsibility of the Consumer. The Consumer is responsible for identifying the substrate and for satisfying themselves that it is suitable for the load. Where the Consumer is not certain about the substrate, the fixings or the method of installation, the Trader recommends that installation be carried out by a qualified installer.
9.3 The maximum load of each Product and the conditions for its use are set out in the instructions supplied with the Product. The maximum load applies to an evenly distributed load, must not be exceeded, and the Product must not be used as a step, a handhold or a support for a person.
9.4 The Consumer installs and uses the Products in accordance with the instructions supplied. The Consumer is responsible for the safe use of the Products, including but not limited to: the position in which a Product is mounted and what is placed on, under or beside it; keeping children away from mounted Products; periodic checking and re-tightening of fixings; and ceasing use of a Product that is damaged, deformed or insecure.
9.5 Where the Consumer becomes aware of a safety concern in relation to a Product, the Consumer notifies the Trader at the email-address info@oblia.eu without delay. The Trader investigates, notifies the competent authorities where required, and where a Product presents a risk contacts affected Consumers and publishes a notice on the Website.
Article 10 — Liability
10.1 The Trader’s liability for an attributable failure to perform the Agreement is limited to direct damage and to an amount equal to the price paid under the Agreement to which the damage relates.
10.2 The Trader is not liable for indirect or consequential loss, including loss of profit, turnover, business, data or anticipated savings, or the cost of substitute purchases.
10.3 Clauses 10.1 and 10.2 do not limit: (a) liability for death or personal injury; (b) liability arising from intent or conscious recklessness; (c) liability for damage caused by a defective product under the statutory product liability regime; (d) the Trader’s obligations under Article 8; (e) the Trader’s obligations to reimburse the Consumer under Article 7; (f) any liability that cannot lawfully be limited.
10.4 Where a limitation in this Article is not permitted under the law applicable to the Consumer, that limitation does not apply to that Consumer and the remaining limitations continue to apply so far as lawful.
Article 11 — Force majeure
11.1 The Trader is not in default where performance is prevented or delayed by a circumstance beyond its reasonable control, including but not limited to: interruption in the supply of materials or of finishing or treatment capacity; failure of a supplier or subcontractor; import or export restrictions, tariffs, sanctions or customs measures; transport disruption, carrier failure, strikes, and port or border closures; fire, flood, water damage or other damage to the Trader’s premises, equipment or stock; failure of energy or communications supply; illness or incapacity affecting the Trader’s operations; cyber incidents; and government measures.
11.2 During force majeure the Trader’s obligations are suspended and it informs the Consumer of the situation.
11.3 If the situation lasts longer than 60 days, either party may terminate the Agreement in writing, and the Trader refunds all sums paid within 14 days of termination.
Article 12 — Complaints
12.1 Complaints are submitted to info@oblia.eu, with a description of the complaint and the order number.
12.2 The Trader responds to complaints within a reasonable period.
Article 13 — Intellectual property
13.1 All intellectual property rights in the Products, their design, drawings, technical documentation, photography, website content and the brand OBLÍA belong to the Trader.
13.2 The Consumer acquires ownership of the Product purchased. No intellectual property right is transferred.
13.3 Without the Trader’s prior written consent it is not permitted to reproduce the design of the Products, to manufacture or offer products derived from them, to use the Trader’s photography, drawings or texts commercially, or to extract content from the Website by automated means. This does not restrict acts permitted by law.
Article 14 — Personal data
14.1 The Trader processes personal data as described in the Privacy Policy at https://oblia.eu/privacy-policy/.
Article 15 — Amendments
15.1 The Trader may amend these terms. The version in force when an Agreement is concluded governs that Agreement.
15.2 The Trader does not increase the price of a concluded Agreement.
Article 16 — Applicable law
16.1 Dutch law applies. The United Nations Convention on Contracts for the International Sale of Goods does not apply. This does not affect mandatory consumer protection under the law of the country where the Consumer has their habitual residence.
Article 17 — Final provisions
17.1 These terms, the order confirmation and the information provided on the Website before the order was placed constitute the entire agreement in respect of the Products ordered. This does not exclude liability for statements made by the Trader before the Agreement was concluded.
17.2 Headings are for convenience and do not affect interpretation.
Version 1.0 · 31-07-2026
ANNEX 1 — Definitions
Trader — OBLÍA, registered with the Dutch Chamber of Commerce under number 96566833, trading as OBLÍA
Consumer — a natural person acting for purposes outside their trade, business, craft or profession.
Agreement — the distance contract for the sale of Products between the Trader and the Consumer.
Durable Medium — an instrument that allows information addressed personally to the recipient to be stored, accessed for future reference and reproduced unchanged. Email and downloadable PDF qualify.
Products — the items offered by the Trader, in the finishes and specifications stated on the relevant product page.
Website — https://oblia.eu
Working Day — Monday to Friday, excluding public holidays in the Netherlands.
ANNEX 2 — Trader details
Name: OBLÍA trading as OBLÍA
Adress: Perronlaan 120, 3534 BG, Utrecht, the Netherlands
Chamber of Commerce (KvK): 96566833
VAT identification number: NL005216744B93
Email: info@oblia.eu
Returns are sent to: Perronlaan 120, 3534 BG, Utrecht, the Netherlands
ANNEX 3 — Information on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. Where your order is delivered in several consignments, the period expires 14 days from the day on which you acquire physical possession of the last consignment. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example via an email).
You can also withdraw online. Use the function marked “Withdrawal” at https://oblia.eu/withdrawal/. It is available throughout the whole 14-day period, you do not need to log in or create an account, and you will receive confirmation of your withdrawal by email, recording what you sent and when.
You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at the address above, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods, and the risk of the return shipment until we receive it. We recommend a tracked service.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Handling that reduces the value includes, but is not limited to: mounting or installing the product, drilling or working it, scratches, dents and damage to the finish, loading it beyond its stated maximum load, use outside its stated specification, missing parts, and damage caused by inadequate packing of the return shipment. Where we make a deduction we will tell you the amount and the reason in writing, with photographs.
Please pack the goods so that they can be transported without damage, using the original protective packaging where you still have it.
ANNEX 4 — Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: OBLÍA. Return Adress: Perronlaan 120, 3534 BG, Utrecht, the Netherlands. Email: info@oblia.eu
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():
Ordered on () / received on (): _______________________________
Order number: __________________________________________________
Name of consumer(s): ___________________________________________
Address of consumer(s): ________________________________________
Signature of consumer(s) (only if this form is notified on paper):
Date: __________________________________________________________
() Delete as appropriate.*
Faster alternative
You can also withdraw directly online, without printing anything, using the “Withdrawal” function at https://oblia.eu/withdrawal/. You do not need an account or a password. You will receive a confirmation by email immediately.
What happens next
- Send this form, or use the online function, within 14 days of receiving your order.
- Return the goods within 14 days of telling us you are withdrawing, to the address above.
- You pay the cost of returning the goods. See Article 8.7 of our Terms and Conditions and our Shipping & Returns page.
- We refund your payment, including the standard delivery cost, within 14 days of being informed — we may wait until we have the goods back or you have shown us proof that you sent them.
