SHIPPING & RETURNS
Shipping
We make everything ourselves in and ship from the Netherlands.
Where we ship: the countries shown at checkout. If yours is not listed, email us at info@oblia.eu and we will do our best to arrange shipping.
Delivery time: we dispatch within 5 working days. Delivery then takes 3–10 working days depending on your country. Lead times for individual pieces, including made-to-order items, are shown on the product page.
Cost: shipping is calculated during checkout, based on your delivery address, and is shown before you place your order.
VAT: all prices include Dutch VAT.
On arrival: check the packaging and the product straight away. If anything has been damaged in transit, email info@oblia.eu within 48 hours with photographs of the (1) outer packaging, (2) the shipping label, (3) the inner packaging and (4) the damage itself. We need all four.
Failed delivery: if a delivery cannot be completed because nobody is available, or a parcel is not collected from the carrier, the cost of a further delivery attempt is yours. If the parcel comes back to us unclaimed, we will offer to send it again against the redelivery cost, or refund the price less the outbound and return carriage we have actually paid.
Made to order: where a piece is made to your own specification, we ask for a deposit of 50% when you order, with the balance due before we ship. The deposit is set off against the price.
Returning an order — 14 days
You have 14 days from the day your order arrives to withdraw from the purchase, without giving a reason.
How: use the Withdrawal function on our site, or email info@oblia.eu. Send your return back within 14 days of telling us.
Cost and risk: you pay the cost of returning the goods, and you carry the risk of the return shipment until it reaches us. Use a tracked service. If a return is lost or damaged on the way to us, we are not able to refund the items concerned.
Packaging: pack the goods so they can travel without damage, using the original protective packaging where you still have it. Damage caused by inadequate packing is deducted from your refund.
Condition: you may examine the goods as you would in a shop. You are liable for any loss in value caused by handling beyond what is needed to establish what the product is and how it works. That includes, but is not limited to:
- mounting or installing it, and drilling holes to do so;
- drilling, cutting, shortening, filing or otherwise working the product;
- scratches, dents, marks, adhesive residue, marks that cannot be removed, and damage to or discolouration of the finish;
- loading it beyond its stated maximum load;
- use outdoors, in wet areas, or outside its stated specification;
- cleaning agents, polishes, oils, paints or coatings;
- using it for its intended purpose beyond what is needed to assess it;
- missing parts, fixings, protective materials or documentation;
- damage caused by inadequate packing of the return.
Where we make a deduction, we will email you the amount and the reason with photographs.
Refund: we refund the price and the cost of standard delivery within 14 days of hearing from you. If you chose a faster or upgraded delivery, the difference is not refunded. We may wait until the goods are back with us, or until you have shown proof that you sent them. Refunds go back by the same payment method.
Partial returns: we refund the price of the returned items and any delivery cost that would not have been charged had those items not been ordered.
Made to your specification: pieces made to your own specification, a size, finish, colour or engraving outside our standard range, cannot be returned or exchanged, and the 14 days above do not apply to them. Where this is the case it is stated on the product page and confirmed by you at checkout before you order. Everything in our standard range can be returned, including pieces we make after you order them.
If something is wrong with it
Separately from the above, you have two years of statutory rights if an item does not conform to the contract. Email info@oblia.eu with your order number, a description and photographs.
Spare fixing kits, or a functional equivalent, are available for five years after a model is last supplied, subject to availability from our suppliers.
We do not offer a guarantee in addition to your statutory rights.
Product specifications, including the maximum load, whether wall fixings are supplied and how each piece should be used, are on the product page and in the instructions supplied with your order.
